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FAQ

Frequently Asked Questions About RCC Counselling

Does insurance cover your counselling services in British Columbia?

As a Registered Clinical Counsellor (RCC) and a Canadian Certified Counsellor (CCC), my services may be covered by certain extended health benefit plans. Coverage is not guaranteed and depends entirely on your insurance company and the details of your specific plan.

Clients often use Pacific Blue Cross, Sun Life, Manulife, Canada Life, Medavie Blue Cross, or other out-of-network benefits. I provide receipts that can help with reimbursement.

I highly recommend contacting your insurance provider directly before booking to verify whether your plan covers Registered Clinical Counsellor (RCC) and/or Canadian Certified Counsellor (CCC) services.

Is there any sliding scale fee?

Yes, I reserve some spots for those in need and for those managing financial constraints. So, let's discuss it during your complimentary session.

Do you offer counselling in Portuguese?

Yes. I am a fully bilingual clinical counsellor and offer sessions in both English and Portuguese (Brazil). Many immigrants and expats find it significantly easier to process complex emotions, cultural adaptation, and trauma in their native language.

Can counselling support immigration stress, expat life, or cultural adjustment?

Yes. Counselling can support people navigating immigration stress, expat life, cultural adjustment, identity changes, isolation, grief, family distance, anxiety, and the emotional pressure of rebuilding life in a new place.

My approach is culturally sensitive, collaborative, and trauma-informed. Sessions are available in English and Portuguese for clients in British Columbia.

What is the difference between Counselling and Psychotherapy?

Luciana offers both, and we will discuss them with you during the first sessions. In practice, many mental health professionals seamlessly blend both approaches depending on your individual needs.

While the terms are often used interchangeably, they generally differ in depth and duration:

Counselling is usually short-term and focuses on resolving specific, current challenges—such as stress, grief, or life transitions—using practical problem-solving and coping strategies.

Psychotherapy is typically long-term and explores the deeper, root causes of chronic mental health issues, trauma, or ingrained behavioral patterns to achieve profound emotional healing.

What is the difference between a Counsellor (RCC or CCC) and a Psychologist?

A Registered Clinical Counsellor (RCC) and a Canadian Certified Counsellor (CCC) hold a Master's degree in Counselling Psychology and focus on talk therapy, emotional regulation, and mental health support. A Psychologist typically holds a Ph.D. and can formally diagnose mental health conditions and conduct psychological testing. Both provide highly effective, evidence-based therapy.

What therapy approaches do you use?

I use an integrative, evidence-based approach tailored to your specific needs. Depending on your goals, our work together may draw from:

Attachment & Emotionally Focused Individual Therapy (EFIT): Explores how early relationships shape your current connections, helping you heal past wounds and build more secure, fulfilling bonds. Explores how deep emotional bonds shape your world.

Person-Centred Therapy: Provides a warm, empathetic, and non-judgmental space where you lead the session, fostering self-discovery and autonomy.

Narrative Therapy: Helps you separate your identity from your problems, empowering you to rewrite the stories and beliefs that shape your life.

Mindfulness: Grounding practices that help you stay present, connect with your body, and regulate your nervous system in moments of stress. Also, it honors the wisdom of your body and releases stored trauma/stress at a pace that feels safe for you.

Dialectical Behaviour Therapy (DBT): Provides practical tools for emotional regulation, distress tolerance, and navigating intense feelings without becoming overwhelmed.

Trauma-Informed Care: To build resilience and safety in the face of complex challenges.

How long is a typical counselling session?

A standard individual counselling session is 50 minutes long. I also offer a free 15-minute clarity call. This gives us a chance to meet, discuss your needs, and ensure my approach is the right fit for you before beginning formal therapy.

How do I book a session?

You can book a free 15-minute clarity call directly through my online scheduler (Jane App), send a message through the contact form on this website, or reach me by phone.

If you found me on Psychology Today, you are also welcome to message me there — many people like to verify credentials on the directory and then book through the website.

Does Luciana offer services for children and teenagers?

Luciana's primary focus is working with people aged 16 and older. If you are seeking a professional for children or teenagers, you may look into the BCACC website, where you will find Registered Counsellors who work with a wide range of ages — https://bcacc.ca/counsellors/

What are the Ethical Standards of Counselling and Psychotherapy?

The main Code of Ethical Conduct and Clinical Standards are:

- The British Columbia Association of Clinical Counsellors (BCACC) - Code of Ethical Conduct and Standards of Clinical Practice. Link: https://bcacc.ca/code-of-ethical-conduct-and-standards-of-clinical-practice/

- The Canadian Counselling and Psychotherapy Association (CCPA) Standards of Practice and Code of Ethics. Link: https://www.ccpa-accp.ca/ethics/